Support + Resources
Our dedicated team is here to support you as you launch or advance your career as a health care professional in Richmond, BC.
Ways We Can Support You
We provide one-on-one consultation to assess the type of working environment you are looking for and match you to jobs within clinics or facilities that will best meet your needs.
If you are planning to visit Richmond, connect to our team in advance to book a customized tour of the city, to attend a Division event as a guest, to meet local physicians, and to have your questions answered.
Building Your Patient Panel
Family Physicians and Nurse Practitioners are provided with support through the Richmond Primary Care Networks for patient attachment. The Richmond Health Connect Registry allows patients to request a family physician or nurse practitioners, and the Richmond Attachment Program connects patients who are especially vulnerable and have urgent needs for longitudinal care.
Throughout each year, we offer many member learning events to support your professional practice, your technology needs, your wellbeing, and your connections with colleagues.
Medical Office Assistant (MOA) Network
Our team recruits MOAs into member clinics, publishes the MOA Richmond Rapid Read newsletter specifically for MOAs, offers a roster of professional development and networking events for MOAs, and provides in-person visits to provide MOA staff with updated information about Division services.
Innovation and Technology
The Innovation and Technology team supports health technology integration within clinics to improve efficiency and to support health care transformation.
We offer toolkits, templates, and workshops related to recruiting, onboarding, managing, and terminating staff.
Your Support Team
Contact for family practice (FP/clinic/team) support services and family practice health care initiatives.
Contact about the clinical aspects of the Primary Care Network (PCN) and patient attachment.
Ai Lin Chen
Contact about the MOA Network, MOA recruitment, and Pathways.
Contact for Division membership, practice support, and the Long Term Care Initiative (LTCI).
Your Clinical Team
Richmond Family Physicians (FPs) and Nurse Practitioners (NPs) are supported within a patient-centred, team-based care network consisting of many different health care providers. This network coordinates your patient care team so that members work together with patient health goals in mind. The following health care providers provide support for FPs and NPs in Richmond:
Chronic Disease Management Nurse
- provides support to manage chronic diseases (diabetes, heart failure, high blood pressure, more)
- teaches patients how to understand and develop self-management strategies
- provides support for anxiety, depression, relationship issues, grief/loss
- helps patients to gain new perspectives
- introduces tools to cope with personal issues
- conducts medication assessments
- ensures prescriptions are suitable for each condition
- provides advice on dosage and adverse reactions
- provides nutrition assessment/consultation
- improves patient eating habits
- prevents/delays chronic conditions
- teaches about nutrition needs
- helps patients make sustainable lifestyle changes
Frail Seniors Team
- provides timely, appropriate senior care
- improves overall senior patient health
- increases patient independence
- enhances safety
- helps patients maintain skills for daily activities (personal care/meals)
- teaches adaptive energy conservation skills
- provides stress management strategies
- treats musculoskeletal/neurological conditions (arthritis/MSK injuries/stroke/MS/Parkinson’s)
- develops personalized home exercise programs
- helps patients to prevent falls
- provides advice on gait aids
- addresses factors that impact patient health (finances, housing, social supports)
- develops advanced care plans
- provides referals to community programs
Community Link Worker
- supports patient health and wellness goals
- connects patients with social and physical activities
- improves patient physical and emotional wellness
- informs patients about local community services and opportunities for connection
“Now, everyone involved in my care is able to understand the whole picture, and can approach the same issues from different perspectives. I am telling everyone I know to ask their family physician or nurse practitioner for a Care Team.”
Patient | Richmond PCN 1
Practice Support Program (PSP)
The Practice Support Program (PSP) is an initiative of the Family Practice Services Committee (FPSC), which is a joint partnership between Doctors of BC and the government of British Columbia. The PSP promotes capacity building and efficiency, which allows practitioners to focus on clinical care and patient relationships.
Coaching and Mentoring
This team of practice improvement professionals includes peer mentors.
This training includes EMR-enabled tools, functionality assessments, and group sessions.
Learning content includes interactive activities and discussions about case scenarios.
This support includes panel assistants and remote panel services.
Virtual Care Support Network
One-to-one support enables and optimizes virtual care technology in family practice. Supports with workflow, office efficiencies, and peer mentoring.
Patient Experience Tool
This tool surveys patients about their experiences and interactions with a family practice, including topics such as wait times, office hours, and coordination of care.
This assessment identifies practice strengths and opportunities in relation to the 12 attributes of the patient medical home, and gathers information that will inform and evaluate the transition to an integrated system of care at community and provincial levels.
Compensation and Certification
PSP provides compensation and Mainpro+ credits to family physicians and eligible team members who make practice improvements using PSP facilitated quality improvement (QI) cycle.